Shipping policy

Shipping Policy

At Elaira Piercing, we prioritize the safe delivery of your piercing jewelry. Our shipping process is designed to ensure your items arrive securely and in perfect condition.

Packaging Standards

• All jewelry is carefully packaged in sealed, tamper-proof pouches to ensure hygiene and safety.
• Items are placed in padded, durable shipping materials to prevent damage during transit.
  
  

Secure Shipping Methods

• We partner with trusted shipping providers to deliver your order safely and on time.
• Every package includes tracking information so you can monitor its journey.
  
  

Lost or Damaged Items

• If your package is lost in transit, we will assist in tracking it down or provide a replacement after verifying with the carrier.
• Should your item arrive damaged, please contact us within 48 hours with photos of the damage, and we’ll promptly resolve the issue with a replacement or refund.
  
  

Signature on Delivery (Optional)

• For high-value orders, we may require a signature upon delivery for added security.
  
  

Hygiene Guarantee

• For your safety, all shipped jewelry is pre-sterilized and untouched by human hands during the packaging process.
  
  

Your satisfaction is our top priority. Should you have any questions or concerns about your shipment, don’t hesitate to reach out to our support team at admin@elairapiercing.com.