Privacy & Data Protection

At Elaira, we value your trust as much as we value craftsmanship. We are committed to protecting your personal information and ensuring that your online shopping experience is safe, secure, and worry-free.

1. How We Use Your Information

When you shop with us, we collect certain personal details such as your name, email address, shipping address, and payment information. This data is used solely to:

• Process and deliver your orders.
• Provide order updates and customer support.
• Improve our products and services for a better shopping experience.

We do not sell, rent, or share your personal details with third parties for marketing purposes.

2. Transaction Security

All transactions are processed through secure payment gateways using industry-standard SSL encryption to protect your payment details. We never store your complete credit/debit card information on our servers.

3. Data Storage & Retention

• Your account details and order history are stored in a secure system with restricted access.
• Transaction records are retained for legal, tax, and warranty purposes.
• We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected.

4. Your Privacy Choices

• You may request to view, update, or delete your personal information at any time by contacting our Customer Care team.
• You may also opt out of receiving marketing emails from us by using the “unsubscribe” link provided in our newsletters.

5. Our Commitment to Your Security

We regularly update our systems and security practices to meet the highest industry standards. Your trust is the foundation of our business, and safeguarding your information is part of the Elaira promise.

For questions about how we handle your data, please contact us at admin@elairapiercing.com